Privacy Policy

Actorius Innovations & Research Pvt. Ltd. ("Actorius", "we", "us", or "our"), the creators and operators of OncoDiscover®, are committed to protecting your privacy and handling your personal information responsibly.

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This Privacy Policy explains how we collect, use, process, store, disclose, and protect information obtained through the OncoDiscover® website, test booking platform, laboratory services, sample collection processes, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

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This Privacy Policy is intended to comply with applicable laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable healthcare, laboratory, and regulatory requirements.

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1. Information We Collect

 

A. Personal Information

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We may collect personal information that you voluntarily provide, including:

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• Full name

• Date of birth

• Age

• Gender

• Email address

• Phone number

• Postal address

• Emergency contact information

• Organization or company name (where applicable)

• Physician or healthcare provider information

• Any information submitted through forms, communications, or inquiries

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B. Health and Medical Information

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For OncoDiscover® testing and related services, we may collect:

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• Medical history

• Clinical information

• Cancer diagnosis information

• Treatment history

• Pathology reports

• Radiology reports

• Laboratory reports

• Medical records uploaded by patients

• Test requisition forms

• Sample collection information

• Test results and laboratory findings

• Follow-up information

 

C. Biological Samples

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We may collect, receive, transport, process, analyze, store, and dispose of biological samples, including but not limited to blood samples, submitted for OncoDiscover® testing.

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D. Payment Information

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When you purchase services through our platform, we may collect:

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• Billing information

• Transaction references

• Payment status

• Invoices and receipts

• Payment verification records

 

Payment card information is processed by authorized third-party payment processors and is not stored by us except as required for transaction verification and compliance purposes.

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E. Consent Records

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We may collect and retain:

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• Signed consent forms

• Electronic acknowledgements

• Checkbox consents

• Typed signatures

• Uploaded signature images

• IP addresses

• Device information

• Timestamps associated with consent records

 

F. Website Usage Information

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When you use our website, we may automatically collect:

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• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on the website

• Referral and exit URLs

• Approximate location information where permitted

 

2. How We Use Your Information

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We may use information collected for the following purposes:

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• Providing OncoDiscover® testing services

• Verifying bookings and payments

• Scheduling sample collection

• Performing laboratory analysis

• Generating and delivering reports

• Communicating with patients and healthcare providers

• Responding to inquiries and support requests

• Maintaining and improving our website and services

• Conducting quality assurance and quality control activities

• Performing scientific validation and research activities where consent has been provided

• Preventing fraud, misuse, or unauthorized activities

• Complying with legal, regulatory, accreditation, and contractual obligations

 

We will use your information only for lawful and legitimate purposes consistent with this Privacy Policy.

 

3. Research and Product Development

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Where consent has been provided, biological samples and associated information may be used for:

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• Clinical research

• Scientific studies

• Product development

• Technology improvement

• Validation of diagnostic methodologies

• Quality assurance

• Regulatory submissions

• Scientific publications

 

Where reasonably possible, research activities will utilize anonymized or de-identified information.

No personally identifiable information will be disclosed in scientific publications without explicit consent unless required by law.

 

4. Biological Sample Storage and Use

 

Biological samples submitted for testing may be stored for:

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• Quality control purposes

• Repeat testing

• Validation activities

• Regulatory compliance

• Research activities where consent has been provided

• Laboratory operational requirements

 

Samples may be retained for periods determined by scientific, operational, legal, regulatory, or accreditation requirements and may thereafter be securely destroyed.

 

5. Sharing of Information

We do not sell, rent, or trade personal information.

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We may share information with: 

Service Providers

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Trusted service providers assisting with:

• Website hosting

• Cloud infrastructure

• Data storage

• Analytics

• Customer support

• Payment processing

 

Sample Collection Partners

Authorized healthcare professionals, phlebotomists, and collection agencies involved in sample collection.

 

Laboratory Partners

Accredited laboratories and testing facilities involved in processing and analysis.

 

Logistics Providers

Courier and transportation providers responsible for sample transport and delivery of materials.

 

Healthcare Providers

Treating physicians, hospitals, clinics, or healthcare institutions authorized by the patient.

 

Research Collaborators

Academic institutions, research organizations, or scientific collaborators using anonymized or de-identified information where

appropriate and permitted.

 

Legal and Regulatory Authorities

Where required by law, court order, governmental authority, accreditation body, or regulatory agency.

 

6. Cookies and Tracking Technologies

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We use cookies and similar technologies to:

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• Remember user preferences

• Improve website functionality

• Analyze website performance

• Understand user behavior

• Enhance user experience

 

You may disable cookies through your browser settings; however, some website features may not function properly.

 

7. Data Security

We implement reasonable administrative, technical, physical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

 

8. Data Retention

 

We may retain:

• Personal information

• Medical records

• Laboratory reports

• Consent records

• Payment records

• Sample collection records

• Testing records

• Communication records

 

for periods required by:

• Applicable laws

• Regulatory requirements

• Accreditation standards

• Quality management systems

• Scientific validation needs

• Legitimate business purposes

 

Retention periods may vary depending on the nature of the information.

 

9. International Data Transfers

Certain service providers, cloud infrastructure providers, technology partners, or research collaborators may process or store information outside India.

Where such transfers occur, we will take reasonable steps to ensure appropriate safeguards and protections are implemented in accordance with applicable laws.

 

10. Your Rights

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Subject to applicable laws, you may have the right to:

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• Access your personal information

• Request correction of inaccurate information

• Request updating of information

• Withdraw consent where applicable

• Request deletion of information where legally permissible

• Restrict certain processing activities

 

Certain medical, laboratory, research, consent, regulatory, or legal records may be exempt from deletion where retention is required by law or legitimate operational requirements.

 

Requests may be submitted using the contact information provided below.

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11. Children's Privacy

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Our Services are not intended for individuals under 18 years of age without the involvement or authorization of a parent, legal guardian,

or healthcare provider where applicable.

We do not knowingly collect personal information from minors in violation of applicable laws.

 

12. Electronic Consents and Signatures

Electronic signatures, uploaded signatures, digital acknowledgements, checkbox consents, typed names, timestamps, IP addresses, and associated electronic records may be retained as evidence of consent, authorization, acceptance of policies, and participation in testing services.

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Such records may be used for legal, regulatory, accreditation, quality assurance, and audit purposes.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technological changes.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of our Services following publication of changes constitutes acceptance of the updated Privacy Policy.

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14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

OncoDiscover®

A Product of Actorius Innovations & Research Pvt. Ltd.

Website: https://www.actorius.in/contact

Email: info@actorius.com

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Actorius Innovations & Research Pvt. Ltd. will make reasonable efforts to respond to privacy-related inquiries within a reasonable timeframe.